Customer Review Details
- Department: Service
- Vehicle: 2024 Chevrolet Trax
- Customer Location: Mesa, AZ
- Customer Rating: 5 Stars
Confirmed Service Customer
Persistence pays. I brought my 2024 Trax in in November with a malfunctioning air conditioner. I was told it would be 5-7 days and there were no loaners. I finally got a loan vehicle on my own and brought my car in; The problem was diagnosed but was told ther were no parts available any where. I was notified the part was in. It was installd but it also leaked so another had to be ordered and I had to find another loaner. All is now n cangire of and the air conditioning now works in time for the arctic blast. Persistence Pays, Th dealership was good through things that were out of their control.
Ralph S.
Mesa,
AZ
Business Response
Ralph, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
This was by far the best experience I’ve ever had buying a car, from the minute I walked in the door I was greeted by the General Manager Shane Wolfe,...
Confirmed Service Customer
What I expect is top notch service. That starts with good communication followed by great service. All was great
Confirmed Service Customer
Took more time than expected. But it just seemed to be a busy time for me to set the appt. The wait are was comfortable so I had no issues.
Confirmed Service Customer
Thomas and the entire service department team were awesome. Thomas was very professional and courteous. All of my concerns were addressed and taken ca...
